wonderful staff made my sad week brighter even amidst challenges

staff attentive during difficult family emergency

During my stay at Hilton Garden Inn Richmond Innsbrook, the welcoming atmosphere and cleanliness truly stood out. The staff were attentive, ensuring I had all I needed, making it a pleasant experience for this senior traveler.

Could improve on breakfast variety for seniors.

my stay at the hilton garden inn was really pleasant. the staff at check-in were super welcoming and efficient. I loved the nearby businesses. it made things very convenient. also, the fitness center and indoor pool were great perks to have during my stay.

recommend

Recommend for a walk in evening

Comfortable room, attentive staff, with great breakfast options from the friendly kitchen team and convenient wheelchair access for those needing assistance.

None

We had a wonderful family stay, enjoying the indoor pool and the spacious one-bedroom suite. The location is close to great spots like the Children's Museum of Richmond, which was perfect for my three kids. The staff provided fantastic assistance throughout our visit.

My kids wished the breakfast options were more varied for picky eaters.

Quiet locale with friendly staff who provided excellent service. Clean rooms and nice breakfast options including great omelets. However, our stay coincided with loud soccer teams, making it difficult to relax. The hot tub was out of order during our visit, which was disappointing, especially for our child. Overall, a solid choice but with some drawbacks.

I really enjoyed the spacious room and the amazing breakfast buffet during my stay! The cleanliness was impressive, and the hot coffee station was a delightful perk. I'd definitely come back again.

Family with children will enjoy this hotel

The staff is great, especially the bartender who knows how to whip up a great drink after a long day. And the breakfast? Worth getting up for, particularly those omelets.

It wasn’t exactly cheap, but it’s still acceptable when you consider the quality.

My stay at Hilton Garden in Short Pump was quite enjoyable. The room felt clean and well-maintained, perfect for unwinding after long days exploring nearby sites. The shower noise was a bit disruptive. A lovely experience and I appreciated the great breakfast options.

I had a positive experience during my recent stay at Hilton Garden. The check-in process via the app was seamless, allowing me to select my room and receive a digital key, which worked perfectly throughout my stay. The location was ideal for my business needs, close to highways and various amenities. The room was clean and well-maintained, with a comfortable bed that provided a great night's sleep.

Breakfast options were confusing and not well explained.

The indoor pool was a perfect way to unwind after a long drive, and I loved being able to grab fresh coffee anytime I wanted. Even though the shower was a bit noisy, it didn’t ruin my stay at all. Be sure to check out the breakfast buffet. the staff there really knows how to brighten your morning! 😊

The breakfast was solid with options like omelets that hit the spot. The staff was surprisingly attentive. Came through for me when I asked for help.

The manager was a bit of a downer, interrupting my checkout and being a bit frosty in the elevator. Plus, the room felt outdated, though they keep it clean and tidy—silver linings!